Terms & Conditions

1. About these Terms

These Terms & Conditions form a legal agreement between you and Bet365 Casino in relation to your use of the website, mobile services, casino games, account functions and any related services made available through the platform. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these Terms. If you do not agree with them, you must not use the website or its services.

Additional rules may apply to particular games, promotions, payment methods, competitions or other features. Those rules will be displayed where relevant and form part of these Terms. If a specific rule conflicts with these general Terms, the specific rule will generally apply to the relevant game or feature, unless stated otherwise.

You are responsible for checking the current version of these Terms before using the service. We may update or replace these Terms from time to time to reflect changes to the service, technology, legal requirements or operating practices. The updated version will take effect when published on the website, unless a different effective date is shown. If you continue to use the service after an update, that conduct will normally indicate your acceptance of the revised Terms.

These Terms apply together with any information shown on the website, including game rules, promotional conditions, privacy information and responsible gambling materials. Nothing in these Terms is intended to remove or restrict a right or protection that cannot lawfully be excluded under applicable Australian law.

Your responsibility to read the rules

• Read the rules for each game before playing and make sure you understand how outcomes are determined.
• Check the conditions of a promotion before opting in, depositing funds or using promotional benefits.
• Keep your account information accurate and review account activity regularly.
• Use the service only where online gambling is lawful for you and where access has not been restricted.
• Ask for clarification before using a feature if you do not understand its operation or conditions.

2. Accounts, eligibility and acceptable use

You must be legally entitled to use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement and any other eligibility requirements that apply to the service. You must not create an account or participate in gambling if you are under the legal age, prohibited from gambling, subject to a self-exclusion arrangement or otherwise unable to enter into this agreement.

Only one personal account should be created for each eligible customer unless we expressly allow otherwise. An account must be opened in your own name and used only by you. You must not open an account on behalf of another person, allow another person to access your account or transfer, sell or assign your account to someone else.

During registration and at other times, we may request information or documents to verify your identity, age, location, payment method or source of funds. You must provide information that is complete, accurate and current. Verification may be required before certain account functions can be used, and we may restrict access while checks are being completed. If information cannot be verified, we may decline an application, suspend an account or take another action allowed by applicable law.

You are responsible for keeping your username, password and other security details confidential. You must take reasonable steps to prevent unauthorised access and tell us promptly if you believe your account has been compromised. Activity carried out through your authenticated account may be treated as activity authorised by you, unless there is evidence of fraud, system error or another circumstance that changes that position.

The website and services must be used for lawful, personal entertainment purposes. You must not use the platform to commit fraud, launder money, conceal the source of funds, interfere with the service, exploit an error, use automated tools without permission or assist another person to breach these Terms. You must not upload or transmit malicious code, attempt to gain unauthorised access or use the service in a way that could damage its security, availability or integrity.

Account restrictions and suspension

We may refuse an account application, limit account functions, suspend access or close an account where we reasonably consider it necessary. Reasons may include identity or age concerns, suspected fraud, breach of these Terms, unlawful activity, responsible gambling concerns, payment issues, technical problems, security risks or a legal or compliance requirement. Where appropriate and legally permitted, we may ask you for further information before deciding whether access can be restored.

If your account is closed or suspended, you must not create or use another account to avoid the restriction. Any review of balances or transactions will be handled in accordance with applicable law, these Terms, relevant game rules and any required verification or compliance process.

3. Deposits, games and promotions

Deposits and account balances

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the selected method. You must not use a payment instrument belonging to another person unless this has been expressly accepted. We may carry out checks on deposits and payment methods, and a transaction may be delayed, declined or reversed where verification is required, a payment provider does not approve it or an error has occurred.

You should deposit only money that you can afford to lose. Gambling should not be treated as a way to solve financial problems, repay debts or generate income. You are responsible for checking the amount entered before confirming a deposit or wager. Account balances should not be regarded as a bank account, investment or guaranteed source of funds.

Casino games and results

Games are provided for entertainment and involve chance. No result is guaranteed, and past outcomes do not predict future outcomes. You should understand the rules, available options, displayed stakes and any applicable return information before starting a game. A game may be unavailable or interrupted because of maintenance, technical issues, connection problems, legal requirements or other circumstances outside reasonable control.

If there is a technical fault, display error, interruption or other malfunction, we may void or correct affected play in a manner consistent with the game rules and applicable law. Where there is uncertainty about a transaction or game result, relevant records and technical information may be reviewed. You must not knowingly take advantage of an error or malfunction and should report one when you become aware of it.

Promotions and bonuses

Promotions are subject to their own terms, including any eligibility, registration, expiry, wagering, game, deposit or withdrawal conditions. Those conditions will be provided with the relevant offer. You should read them before accepting or using a promotion. Offers may not be available to every customer and may be limited, changed or withdrawn where permitted by law.

Unless the promotional terms state otherwise, a promotion may be used only once per eligible customer, household, payment method or other permitted basis. We may withhold or remove a promotional benefit where it has been obtained in error, through misuse, by providing inaccurate information or by breaching the relevant promotional terms. Promotional balances may be subject to different withdrawal or play conditions from deposited funds.

Withdrawals and transaction review

Withdrawal requests may be subject to identity, payment, fraud, responsible gambling and compliance checks. We may require a withdrawal to be returned through an approved payment method or use another process permitted by applicable law. Processing time can depend on verification, the payment provider, the selected method, account status and other circumstances. We do not promise a particular processing time unless this is expressly stated in the relevant service information.

You must review your transaction history and notify us as soon as reasonably possible if you believe a deposit, withdrawal, wager, result or account entry is incorrect. We may correct clear errors and may cancel or adjust a transaction where it resulted from a technical fault, pricing or display error, duplicate processing or another obvious mistake.

4. Privacy, liability and general provisions

Privacy and communications

Personal information is handled in accordance with the applicable privacy information published on the website. We may collect and use information needed to provide the service, manage accounts, process payments, verify identity, meet legal obligations, protect customers and maintain security. You should read the privacy information to understand how information may be collected, used, stored and shared.

You are responsible for ensuring that the details held on your account remain current. We may send service-related notices, security messages, transaction information and other communications needed to administer the account. Marketing communications, where available, may be managed through the options provided with the communication or through relevant account settings.

Availability and third-party services

We aim to keep the website and services available, but continuous or uninterrupted access cannot be guaranteed. Access may be affected by maintenance, internet or telecommunications failures, device problems, third-party providers, cyber incidents, severe events, legal requirements or other circumstances beyond reasonable control. You are responsible for having a suitable device, connection and software to use the service.

The website may contain links, payment options, games or services provided by third parties. Third-party services may be subject to separate terms and privacy practices. We are not responsible for content or services that are outside our reasonable control, although this does not limit any right or remedy that cannot lawfully be excluded.

Limitation of liability

To the maximum extent permitted by law, we are not responsible for loss arising from your failure to follow these Terms, misuse of the service, inaccurate information supplied by you, unauthorised access caused by your failure to protect account details, or an event outside reasonable control. We do not represent that gambling will provide a profit, replace employment or resolve financial difficulty.

Nothing in these Terms excludes, restricts or modifies liability, consumer guarantees or other rights where doing so would be unlawful. Where the law allows liability to be limited, any limitation will apply only to the extent legally permitted. You should obtain independent legal or financial advice if you are unsure about the effect of these Terms or the risks of gambling.

Ending your use of the service

You may stop using the service at any time and may request account closure or available responsible gambling restrictions through the account or support processes provided on the website. Closing an account does not remove obligations that arose before closure, including obligations concerning transactions, verification, prohibited conduct or dispute resolution.

Governing law and interpretation

These Terms are intended to operate consistently with applicable Australian law. Any dispute or question about the service should first be raised through the relevant support or complaints process made available on the website. If a provision of these Terms is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to operate.

A delay or failure to enforce a provision does not mean that provision has been waived. These Terms, together with the documents expressly incorporated into them, set out the main agreement governing your use of the service. If you have questions about these Terms, stop using the relevant feature until you have reviewed the available information or obtained appropriate advice.