Betting Rules

1. General betting conditions

Betting is available only to customers who meet the applicable age, location and account requirements. You must provide accurate information when opening and using an account and must keep your account details up to date. You are responsible for ensuring that your betting activity is lawful in the place where you are located. If you are not permitted to bet under applicable law, you must not use the betting service.

Your account must be used only by you. You must keep your login details secure and must not allow another person to place bets using your account. Bets placed through your account may be treated as having been placed by you, subject to any applicable investigation or account security process. If you believe that another person has accessed your account, you should stop using it and follow the available account support or security process.

Bet365 Casino may apply account checks, identity checks, age checks and other reasonable controls before or after a bet is placed. These checks help protect customers, prevent fraud, meet legal obligations and maintain the integrity of the betting service. You may be asked to provide information or documents before certain account functions can be completed.

The information shown on a betting page, including the market name, selection, odds, stake information and any specific market rule, forms part of the terms for that bet. If a product-specific rule conflicts with a general rule, the product-specific rule will generally apply to the relevant market. You should check the available information before confirming a bet.

• Only bets successfully recorded by the betting system are valid bets.
• A bet is not confirmed merely because a selection has been viewed, added to a bet slip or entered into a form.
• You should check the confirmation message, bet history or account record to confirm that a bet has been accepted.
• You must not attempt to place or repeat a bet if you know, or reasonably suspect, that the betting system is operating incorrectly.
• You remain responsible for checking your selections, stake, odds and bet type before confirming the bet.

2. Placing and accepting bets

The available betting options may change from time to time. Markets, selections, odds, minimum or maximum stakes and other conditions may be displayed differently depending on the product, event, account, location or time of betting. The information displayed at the time you submit a bet is important, but a bet is accepted only when it is recorded as accepted by the betting system.

Odds may change before a bet is accepted. Where the service shows a price change or asks you to confirm different odds, you should review the updated details before continuing. If the system does not accept the bet, no winning or losing outcome is created for that attempted transaction. A pending or interrupted transaction should be checked in your account records before another attempt is made.

You are responsible for selecting the correct event, market, selection, bet type, stake and any other available option. Once a bet has been accepted, it may not be possible to change or cancel it. Any available cancellation or cash-out feature is subject to its own conditions and is not guaranteed to be available for every bet, market or account.

Bet types and combinations

Different products may offer single bets, multiple bets, combination bets or other bet types. The outcome of each bet is calculated according to the selections included and the rules displayed for that bet. In a multiple or combination bet, the result may depend on more than one selection. If a selection is void, cancelled or otherwise unable to be settled, the relevant bet may be adjusted under the applicable market rules.

Certain bets may be subject to conditions relating to event order, qualification, participation, official results or other stated requirements. You should read these conditions before placing the bet. If you do not understand how a bet works, do not place it until you have reviewed the available information.

3. Events, markets and settlement

Markets are normally settled using the official result or outcome recognised for the relevant sport, competition, event or product. The information used for settlement may include official governing body results, official event records or other reliable information identified in the applicable market rules. A result may be amended after an event, and a settlement may be corrected if an official result changes or an error is identified.

The time displayed for an event is provided for information and may be subject to change. If an event starts earlier than expected, is delayed, is postponed, is abandoned or takes place at a different venue, the relevant market rules will determine whether bets remain valid, are suspended, are carried forward or are made void. Different markets on the same event may be treated differently.

Common settlement principles

• A market may be suspended while an event is in progress or when material information could affect the outcome.
• If an event is not completed within the period or conditions stated in the relevant rules, bets may be void or settled using a specific alternative rule.
• Where a market requires a participant to take part, non-participation may affect settlement according to the market terms.
• A dead heat, tie or shared placing may result in a reduced settlement or another calculation described in the applicable rules.
• A market based on a particular time, score, position, margin or statistical result is settled using the stated definition, not necessarily a general interpretation of the event.
• For in-play betting, information may be delayed and the displayed status of an event may not always reflect the latest action.

For live or in-play betting, you accept that there may be a delay between an event happening and information being displayed or a bet being processed. Markets may be suspended without notice, including during significant moments. A bet submitted during a suspension, or a bet affected by an interruption or technical issue, may be rejected, cancelled or settled under the applicable rules.

Where a market uses a named competitor, team, player, venue or event, you should check the identity and details before betting. If the information is unclear, incomplete or appears incorrect, you should not rely on it without checking the applicable market information.

4. Errors, void bets and corrections

Reasonable care is taken to provide accurate markets, odds, results and account information. However, technical, human, communication or other errors may occur. An error may include an obviously incorrect price, an incorrect participant, an incorrectly described market, a duplicate market, an incorrect event time or a settlement that does not follow the applicable rules.

If an error affects a bet, Bet365 Casino may take reasonable action to correct the error. Depending on the circumstances, this may include voiding the affected bet, correcting the settlement, applying the accurate odds or market terms, or taking another action permitted by the applicable terms and conditions. Any correction should be made fairly and consistently.

Bets may be declared void where an event or market is cancelled, abandoned, materially changed, incorrectly offered, affected by a technical problem or unable to be settled in accordance with the relevant rules. A void bet generally does not count as a winning or losing bet, although the treatment of a selection within a multiple or combination bet may differ.

If your account displays a result or balance that appears incorrect, do not spend or withdraw the amount until the issue has been reviewed. Account records may be adjusted where a transaction, settlement or payment was made in error. You should retain relevant information, such as the bet reference and the details displayed when the bet was placed, if you need to raise a question.

Unusual activity and misuse

Betting services must not be used for fraud, collusion, manipulation, abuse of a technical fault, unlawful activity or any activity that could undermine the integrity of an event or market. Activity may be reviewed where there are reasonable concerns about account security, identity, payment activity, market integrity or compliance with the applicable rules. Account restrictions or other action may apply where permitted.

5. Payments, account records and responsible betting

Your account record is the main source for checking accepted bets, bet status, outcomes and transactions. You should review it regularly and report any suspected error, unauthorised use or missing transaction through the available support process. Payment methods, verification requirements, transaction processing and any applicable restrictions are governed by the relevant account and payment terms.

A successful bet does not guarantee that an event will take place, that a market will remain available or that a result cannot later be reviewed. Settlement is subject to the applicable rules and any necessary checks. Bet365 Casino may delay or review a transaction where this is reasonably required for security, verification, legal or operational purposes.

Bet responsibly

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you begin and do not bet with money needed for everyday expenses. Avoid betting when you are affected by alcohol, stress or other circumstances that may affect your judgement. Never chase losses by increasing your stake or betting more often than planned.

• Set personal spending and time limits and keep to them.
• Take regular breaks from betting and monitor how often you use the service.
• Do not borrow money or sell possessions to fund betting.
• Do not allow another person to use your account or place bets for you.
• Use available responsible gambling tools, including limits, breaks or self-exclusion options where offered.
• Seek independent support if betting is causing financial, personal or emotional difficulties.

If you are concerned about your betting, stop and use the responsible gambling options available through the service. You can also seek help from an appropriate independent support organisation in Australia. If you have a question about a particular bet or settlement, review the relevant market rules and use the available customer support channel. No contact details are provided in these general rules, so use the current contact information shown on the website.