Responsible Gaming

Make responsible choices

Responsible gaming means understanding the risks of gambling and keeping your play within limits that are comfortable for you. Before you play, decide how much time and money you are prepared to spend. Treat that amount as an entertainment cost, similar to spending on a meal, film or other leisure activity. Only use money that is available after essential expenses have been paid.

Gambling outcomes are uncertain. No strategy can guarantee a win, and previous results do not determine what happens next. A losing result does not create an obligation for a future win, while a winning run does not mean that a win will continue. Avoid gambling with the expectation of solving debt, paying bills or creating regular income.

Helpful habits

• Set a spending limit before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household money, savings and credit used for necessary expenses.
• Avoid gambling when you are upset, tired, stressed, angry or affected by alcohol or other substances.
• Keep track of deposits, withdrawals and time spent playing rather than relying on memory.
• Never chase losses by increasing stakes or returning to play in an attempt to recover money.
• Remember that choosing not to play is always an available option.

If you are unsure whether gambling fits within your budget, consider speaking with a qualified financial counsellor before continuing. A short pause can help you review your spending without the pressure of making decisions during a gambling session.

Use limits and control tools

Limits and account controls can help you maintain control over how you use an online gambling account. Available options may vary according to the service, account type and requirements that apply in your location. Review the current account settings and terms before using a tool, as different controls may apply to deposits, losses, wagering, time or access.

Spending limits

A deposit or spending limit can restrict the amount you add to an account during a selected period. Set a limit before you play and choose an amount that does not affect rent, mortgage payments, food, transport, bills, savings or other important commitments. A limit is most useful when it is realistic, agreed in advance and not changed in response to wins or losses.

Time and session controls

Use reminders, session breaks or other available time controls to help you notice how long you have been playing. Long sessions can make it harder to make careful decisions. Step away from the account, do something else and return only if gambling still fits your plans. If you find it difficult to stop when a reminder appears, consider using a longer break or restricting access.

Account breaks and self-exclusion

If you need more than a short break, consider suspending access or using a self-exclusion option where available. Self-exclusion is intended for people who want to stop gambling for a defined period or longer. Read the relevant information carefully, including how the request works, what services it covers and when it takes effect. Do not open another account or use another person’s account to get around a restriction.

If you want to change a limit or request an account restriction, use the responsible gaming or account support options provided on the website. If you are unable to access your account controls, stop playing and seek assistance through the available support process. A restriction may not immediately reverse money already spent, so acting early is important.

Recognise when gambling may be a problem

Gambling can become difficult to control gradually. You do not need to wait for a major financial loss before taking action. Consider your recent behaviour honestly and look for changes in your mood, spending, relationships, work or daily routine.

Possible warning signs

• Thinking about gambling frequently or feeling restless when you cannot play.
• Spending more time or money gambling than you originally intended.
• Increasing stakes to achieve the same excitement or to try to recover losses.
• Borrowing money, selling belongings or using credit to continue gambling.
• Hiding gambling activity, transactions or losses from family, friends or other people close to you.
• Missing work, study, family activities or other responsibilities because of gambling.
• Feeling anxious, guilty, irritable or low after gambling, but continuing anyway.
• Trying to cut back or stop and finding that you cannot do so.
• Using gambling as a way to escape stress, loneliness, sadness or other difficult feelings.

If any of these signs sound familiar, stop gambling and take practical steps as soon as possible. Set a restriction, remove access to available gambling funds and tell someone you trust what is happening. An honest conversation can reduce secrecy and make it easier to keep a plan. You can also seek confidential advice from a recognised gambling support service or financial counselling service available in your state or territory.

If gambling is affecting your mental health or you feel overwhelmed, seek help from an appropriate health professional. If you are in immediate danger or believe you may harm yourself or someone else, contact emergency services in your location immediately. Gambling support can help with planning, counselling, financial concerns and referrals to other services.

Protect yourself and others

Keep your account secure

Your gambling account should be used only by you. Keep login information private, use a strong password and avoid saving account details on devices that other people can access. Do not allow another person to gamble through your account, and do not use another person’s account. If you think someone else has accessed your account, stop using it and follow the security and support process available on the website.

Gambling is for adults

Gambling is not suitable for children or young people. Do not allow anyone under the legal gambling age that applies where you live to access your account or watch and participate in gambling. Keep devices, passwords and payment methods protected, and use appropriate parental controls or device restrictions where helpful.

Talk openly about gambling

If you are concerned about your own gambling, speak with a trusted person before the situation becomes harder to manage. You can ask them to help you set boundaries, review spending, take a break or arrange professional support. If you are concerned about someone else, approach the conversation calmly and focus on the behaviour and its effects rather than blame. Encourage them to seek specialist advice, while respecting that lasting change usually requires their active participation.

Further information

The responsible gaming information, account controls and support pathways available through Bet365 Casino are subject to the terms and requirements that apply to the service and your location. Review the relevant information before playing. Australian players can also look for recognised gambling help providers, state or territory services and financial counselling organisations for confidential guidance. Asking for help is a responsible decision, and support is available whether you want to reduce gambling, take a break or stop altogether.