Privacy Policy

1. Information covered by this policy

This policy applies to information connected with your use of the Bet365 Casino website, account and related services. It covers information that identifies you directly, information that can reasonably be linked to you, and technical information collected when you browse or use the website. The information we handle depends on the services you use, the choices you make and the information needed to meet applicable requirements.

Some information is provided by you, while other information is collected automatically or received from service providers that help operate the website. You can choose not to provide certain information, but this may mean that an account cannot be opened, a transaction cannot be completed, or a particular service cannot be provided.

This policy should be read together with any applicable website terms, account conditions and responsible gambling information. If you have questions about how your information is handled, you can contact the privacy support address provided in the section below.

2. Information we may collect

A casino website typically needs several types of information to provide its services safely and effectively. The information collected may include the following:

• Account details, such as your name, date of birth, username, password, contact details and other information supplied when registering or maintaining an account.
• Identity and verification information, which may include copies or details from identity documents, proof of age, proof of address and information needed to confirm that an account is being used by the correct person.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and information required to investigate or prevent unusual activity. Full payment card details may be handled by payment providers rather than stored directly by the website.
• Communications and support information, including messages, requests, feedback, complaints, documents and records of interactions with customer support.
• Usage and technical information, such as internet protocol address, browser type, operating system, device identifiers, language settings, pages viewed, access times, approximate location information and information about how the website is used.
• Cookie and similar technology information, including identifiers that help remember settings, maintain a session, measure website performance and understand general usage patterns.

You should only provide information that is accurate, current and relevant to your account. If your details change, keeping them updated can help avoid verification problems and allow important account communications to reach you.

3. How information is used and shared

Information is used for legitimate operational, security and legal purposes connected with providing casino services. Depending on the circumstances, this may include:

• Creating, maintaining and securing your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account ownership.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Providing customer support, responding to questions and resolving complaints.
• Sending service messages about your account, transactions, security or changes to important information.
• Improving website performance, user experience, features and technical reliability.
• Understanding general usage trends and measuring the effectiveness of communications or website functions.
• Detecting, preventing and investigating suspected fraud, misuse, technical attacks or breaches of account conditions.
• Meeting legal, regulatory, tax, court, law enforcement and other official requirements that apply to the service.

Information may be shared where necessary with organisations that help provide the website and its services. These may include payment processors, identity and verification providers, fraud prevention services, information technology providers, hosting providers, customer support systems, professional advisers and other service providers. They should only receive information needed for their role and may be subject to confidentiality, security and data handling requirements.

Information may also be disclosed when needed to protect players, the website or other people, to investigate suspected unlawful activity, to respond to a valid legal request, or to protect and enforce relevant rights. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have given permission.

Marketing messages may be sent where permitted and, where required, with your consent. Service and security messages may still be sent when they are necessary to operate or protect your account, even if you no longer wish to receive promotional communications.

4. Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. They can help the website remember login sessions and preferences, keep features working, support security, measure performance and understand how visitors use the site. Some cookies may be placed by service providers supporting website functions.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work properly, and some account or security features may be unavailable. Browser controls usually allow you to review cookie permissions and change them at any time.

Security measures

Reasonable technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, verification procedures and limiting access to people or providers who need information for their role.

No online service can guarantee that information will always be completely secure. You are responsible for keeping your account credentials confidential and should contact support promptly if you believe your account or personal information has been accessed without permission.

Storage and retention

Information may be stored electronically and may be handled by service providers supporting the operation of the website. Access to stored information is limited according to operational and security needs. Records are kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted.

Closing an account does not necessarily result in immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for purposes such as resolving disputes, preventing fraud, protecting legal rights and meeting official requirements. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

5. Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, email support@bet365-casino.click. Please explain what you are requesting and provide enough information to help locate the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable limitations.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer required and deletion is permitted.
• Marketing consent: withdraw consent to promotional emails or other direct marketing by contacting support@bet365-casino.click or using an available unsubscribe option.

A request may be limited or refused where providing or deleting information would affect another person’s privacy, compromise security, conflict with legal obligations, interfere with an investigation, or remove records that must be retained. If a request cannot be completed in full, an explanation may be provided where appropriate.

Updates to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will apply from the date it is published on the website. Players should review this page from time to time, particularly before continuing to use the website after a significant update.